Microsoft Partner Agreement

New contract for 2019 and onwards

New Microsoft Partner Agreement for CSP Direct Bill partners,
CSP Indirect Resellers and CSP Indirect Providers

Microsoft Partner Agreement (MPA)

The Microsoft Partner Agreement, or MPA, is the new Microsoft contract for all Microsoft channel partners. This new agreement will be modular. The terms and conditions depending on your organization’s relationship with Microsoft, partner type and offers your organization is qualified to sell.

Microsoft partners in the Microsoft CSP partner channel program will be the first Microsoft partners to work with the new agreement. This includes CSP Direct Bill partners, CSP Indirect Provider, Multi-tier partners and CSP Indirect Resellers. In short, all Microsoft partners transacting in the Microsoft CSP program.

Why a new Microsoft Partner Agreement?

Microsoft is integrating several different agreements into one simple, unified new agreement. The new contract is meant to help build trust between partners, customers and Microsoft, to provide Help build trust between partners, customers and Microsoft by providing higher degree of transparency and compliant business practices. The new agreement is meant to enhance data privacy, security and compliance terms and will clarify and elevate partner rights and responsibilities in response to regulatory requirements. Basically, Microsoft is moving from a range of different agreements to one new agreement and at the same time it is updating it for new and future regulations and privacy and compliance laws.

Example Microsoft Partner Agreement
Example of the Microsoft Partner Agreement

What do you need to do?

All Microsoft CSP partners, including Indirect Resellers, are required to accept the new Microsoft Partner Agreement before January 31, 2020.

The agreement is available for preview starting July 31. Starting September 01 CSP partners can start accepting the agreement. Indirect Resellers will be required to accept Microsoft Partner Agreement when they log on to Partner Center Dashboard to access CSP tenants.

You need to accept the agreement before or on January 31, 2020, to able to keep transacting (acceptance of MPA will be required for all partners in the CSP program to be able to transact (i.e. add new subscriptions or add seats to existing subscriptions) through the Partner Center API or User Interface (aka Partner Center Dashboard).

If you are a partner at Resello your account manager will support you throughout this process.

Timeline

Timeline

Microsoft Partner Agreement official non-renewal notice and transition terms

On June 30th Microsoft has sent all Microsoft CSP partners a non-renewal notice with the subject “Microsoft Partner Agreement official non-renewal notice and transition terms”, notiyfing its CSP partners its is terminating the “Terms and Conditions Governing Indirect Resellers” (the “Indirect Reseller Terms”) effective as of August 31, 2019. Here’s an example of the mailing sent to CSP Indirect Resellers:

Dear Indirect Resellers of the Cloud Solution Provider Program:

If your company has participated in the Cloud Solution Provider Program as the Indirect Reseller of an Indirect Provider, then your company may have executed the “Terms and Conditions Governing Indirect Resellers” (the “Indirect Reseller Terms”).

Indirect Reseller Terms provides that Microsoft may terminate the such without cause by giving your company 30 day’s prior notice of such. This communication is our written notification to you that Microsoft does intend to terminate your agreement without cause effective as of August 31, 2019.

After that date, the MPA will be the agreement enabling partners to act as the Indirect Resellers of Indirect Providers under the Cloud Solution Provider Program. We encourage you to execute the MPA as soon as it becomes available.

You must execute the MPA prior to January 31, 2020, to ensure no disruption of your authorization to accept orders from new or existing customers under the CSP program.

In order to facilitate your transition to the MPA, Microsoft offers you the option to continue operating under terms identical to the terms of your terminating Indirect Reseller Terms, but only until the sooner of (i) January 31, 2020, or (ii) the date on which your company executes the MPA.

Example of the non-renewal mailing
Example of the non-renewal mailing

Frequently asked questions for CSP Indirect Resellers

As provided by Microsoft

I’m an Indirect Reseller. What do I need to do about the new Microsoft Partner Agreement terms?

All Indirect Resellers will need to accept the terms of the Microsoft Partner Agreement beginning September 1, 2019 and no later than January 31, 2020. The first step of this process is to enroll as a CSP indirect reseller on Partner Center, if you haven’t done so already. If you have not enrolled yet, please work with your Indirect Provider and get started and enroll as a reseller here today.

Can I review the new Microsoft partner agreement terms before September 1, 2019?

Yes, the new Microsoft Partner Agreement terms will be available as a preview starting July 31, 2019.

Will the Microsoft Partner Agreement cover multiple countries and regions (e.g. EMEA + US + Latam) in a single agreement? Or will it require my company to onboard to Partner Center multiple times and accept the Microsoft Partner Agreement multiple times, e.g. per region?

The Microsoft Partner Agreement covers only the CSP regional markets available today. Your company’s location determines your market. Your market includes the regions and/or countries where you can transact in CSP. For example, if your company is only located in the United States, you can transact in the U.S. and will only need to onboard to Partner Center and accept the Microsoft Partner Agreement once, in the United States. If your company is located in the United States and Brazil, you will need to onboard to Partner Center and accept the Microsoft Partner Agreement twice, once in the United States and once in Brazil since these are two different CSP regional markets. However, if your company is located in the Africa region, you can transact in CSP in all 18 countries in the Africa regional market but will only need to onboard to Partner Center and accept the Microsoft Partner Agreement once, in one of the 18 countries in the Africa region.

What will happen if I don’t accept the Microsoft Partner Agreement terms by January 31, 2020?

After January 31, 2020, the acceptance of Microsoft Partner Agreement will be required for all partners in the CSP programs to be able to transact (i.e. add new subscriptions or add seats to existing subscriptions) through the Partner Center API or User Interface (aka Partner Center Dashboard).

Will being blocked on CSP affect my customer management capabilities in Partner Center?

If you have delegated admin privileges for your customers, customer management capabilities in Partner Center will not be impacted. You will still be able to administer services and manage users and licenses.

Is there a possibility of being offboarded if I don’t accept the Microsoft Partner Agreement?

Yes. Indirect Resellers who haven’t accepted the Microsoft Partner Agreement by August 31, 2020 will be offboarded from the CSP Program. They won’t be able to connect with Indirect Providers anymore or earn incentives under the CSP Incentives Program, if eligible. However, other Partner Center experiences not associated with the CSP program, such as Membership, Referrals, and Incentives, will not be affected by offboarding.

What should I do if I get offboarded for not signing the Microsoft Partner Agreement?

You’ll need to re-enroll as a new Indirect Reseller in the CSP Program on Partner Center.

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Need help?

Resello’s Microsoft CSP specialists are following the introduction of the new Microsoft Partner Agreement closely. We will keep our partners up to date on any relevant information over the course of the next months and will advice and support our partners on accepting the new agreement. If you have any additional questions at this time, feel free to contact us.

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